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Senior Patient Recruitment Lead – Bloemfontein

  • Bloemfontein
  • Anywhere

Senior Patient Recruitment Lead


Bloemfontein, BEN

Internal Job Description

**About IQVIA and the Patient Recruitment team**

IQVIA is changing an entire industry through inspired innovation. Our People make the difference. We believe that great ideas can come from anywhere. Great products come from great ideas. And great ideas come from great people. We look for the very best people and then give them meaningful work to do. Join IQVIA and help us make the world a better place.

At IQVIA, we are currently growing and developing our Patient Recruitment operations team and we have positions open for enthusiastic candidates. If you are passionate about influencing healthcare from a patient’s perspective and putting them at the forefront of data-driven recruitment and retention strategies, one of these positions may be right for you. As a core member of our clinical team, you will have the ownership of and accountability for patient recruitment strategy. You will partner with our in-house experts and work very closely with them to deliver projects from start to finish.

Here is your opportunity to work in a fast-paced, innovative and forward-thinking organization at the cutting-edge of new delivery models. If you are interested, please get in touch today and don’t miss out! With a focus on delivering excellence to our clients, you will be working globally and cross functionally in a diverse role stretching across multiple therapeutic areas. You will be supported by an excellent management team and be part of a collaborative, fun and close-knit network of colleagues. IQVIA is an enjoyable place to work.

IQVIA offers a clear career ladder and your manager will help identify internal opportunities to allow you to grow, adapt and shine. On a daily basis you will be able to make a difference to our patients and our clients while advancing your career in the healthcare industry.

**Sr Patient Recruitment Lead Role**

As a Senior Patient Recruitment Lead you will be at the core of delivery of patient recruitment and retention solutions. You will have a key role in the implementation and delivery of innovative deliverables to enroll and engage patients in clinical trials. You will work very closely with the clinical and project leadership teams, and partner with our in-house experts such as Technology, Data sciences, Marketing, Creative and Content Development. You will lead and oversee large, high-value programs and complex projects and be responsible for program/project success, including meeting key performance metrics, delivering within budget and customer satisfaction. You will identify potential opportunities for new scope to be added to maximize delivery using creative thinking and engaging with the Strategic Lead team. You will lead innovation implementation through process review, driving improvement activities and creating/delivering training as the Subject Matter Expert for products, services and industry trends.

You will be a champion for our end-to-end solutions to both our internal and external clients.

You will also be a role model for our junior members of staff and support with their mentoring and development. You will be supported in your own career development activities with multiple opportunities within Strategy, Delivery, Team leadership, Site support and Marketing.


+ Collaboration with internal delivery teams to manage the coordination, planning and implementation of Patient Recruitment and Retention tactics, proposed by the Strategic Lead team, to positively impact recruitment and retention rates for large programs and complex studies.

+ Serve as the primary point of contact for clients and the ultimate responsible for the execution and delivery of the Patient Recruitment scope, as defined by the Strategic Lead team and per the contract with IQVIA.

+ Serve as the patient recruitment expert for internal project teams, clients and other internal stakeholders to implement and deliver operational recruitment plans on new and/or existing projects needing recruitment and retention services.

+ Work as a partner with the Clinical Lead on recruitment strategy plans development

+ Communicate with clients and project teams to implement, monitor and report on the impact of recruitment/retention tactical plan; proactively make additional operational and tactical recommendations based on study performance.

+ Lead operational and tactic-related project activities for the study team and clients to ensure that overall project milestones are met.

+ Manage the scope of work, objectives, quality of deliverables and other activities of assigned projects (based on scope, may manage a team of Leads and Specialists) on time and on budget.

+ Management of assigned project budget(s) to meet financial and company goals.

+ Responsibility for financial reporting, tracking and ensuring the financial health and success of the project.

+ Develop and implement risk management plans for minimizing impact on project objectives and deliverables.

+ Represent IQVIA Patient Recruitment at site/client-facing meetings (i.e. Kick off meetings, Investigator Meetings, Face2Face, etc.) to present strategy/rationale, train CRAs and site staff, and conduct recruitment support workshops as required.

+ Maintain knowledge of current recruitment trends, vendors, deliverables and technologies to increase productivity and recommend additional support as needed.

+ Provide technical expertise as able in support of project-specific and interdepartmental training efforts.

+ Support continued process improvement to ensure quality in the unit.


+ Strong project management experience including directing a team and management of budget and financials.

+ Work well under pressure and ambiguity

+ Excellence on client management skills

+ In-depth knowledge of the drug development processes across all functional areas.

+ Knowledge and ability to apply ICH Good Clinical Practice and applicable regulatory guidelines.

+ Comfortable working with data and technology.

+ Excellent organizational, collaboration and problem solving/critical thinking skills.

+ Excellent time management skills and ability to manage competing priorities.

+ Strong interpersonal skills and impactful presentation skills.

+ Ability to establish and maintain effective working relationships with coworkers, managers and clients.

+ Knowledge of the digital development process as well as the creative process is preferred

+ Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word and Excel.

+ Excellent written and verbal communication skills including good command of English.

+ Ability to influence effectively within IQVIA team and project teams including Therapeutic Strategy Lead, Project Lead, Clinical Lead, CRA and the client.

+ Ability to work creatively and independently in a complex global environment.

+ Ability to adapt and be flexible to changing priorities.


Bachelor’s degree in a healthcare or other scientific discipline or educational equivalent; 6 yrs. of relevant industry experience; or equivalent combination of education, training and experience


+ Extensive use of keyboard requiring repetitive motion of fingers.

+ Extensive use of telephone and face-to-face communications requiring accurate perception of speech.

+ Regular sitting for extended periods of time.

+ May require some travel.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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