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Associate Director, Client Services -Clinical Trial Payments (anywhere in Europe) – Bloemfontein

  • Bloemfontein
  • Anywhere

Associate Director, Client Services -Clinical Trial Payments (anywhere in Europe)


Bloemfontein, BEN

**J** **oin us on our exciting journey!**

_IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward._

We are looking for a dedicated Associate Director, Client Services, to be part of the Clinical Trial Payments department.

Job Overview

The Associate Director, Client Services manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.

Essential Functions

• Manages a staff of client service professionals, providing direction and guidance and developmental opportunities.

• Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.

• Serves as project leader between the client and IQVIA – translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments).

• Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.

• Performs full assessments of client needs on a regular basis.

• Provides in-depth training in IQVIA databases, products and service requirements (e.g. report-input deadlines) as needed.

• Partners with account management to price products.

• May provide input into regional and local client service strategy.

Qualifications and required skills

• Hold a Bachelor’s Degree.

• Have Seven (7) years related experience in the service and/or information industries.

• Two (2) years experience as an IQVIA Client Service Representative would be preferred.

• Management experience and Managerial skills, including a strong focus on team building.

• Pharmaceutical industry experience would be a plus.

• Proficient in PC applications.

• Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).

• Change management/process analysis skills.

• Strong communication skills, including ability to train, present and deal tactfully with clients.

• Project management experience in overseeing or contributing in complex, multi-discipline projects.

_We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and Whatever your career goals, we are here to ensure you get there!_

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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